Refund policy

Your satisfaction is at the heart of ONYX

We craft each scarf with exceptional attention to detail and quality. However, if you’re not completely satisfied with your order, we’re here to help.

Eligibility for Returns & Exchanges:

📦You may request a return or exchange within 14 days of receiving your order, provided:

  • The scarf is unworn, unwashed, and in its original packaging. 
  • The original tag is still attached. 
  • The item is free of perfume, stains, or damage. 

🔁 Exchange Process: We’ll gladly exchange any item for another color or design of equal value, once the returned item passes inspection.

💸Refund Method: Once we receive and approve the return, your refund will be processed within 7 business days to your original payment method. 

🚚 Shipping & Return Fees:

  • Shipping and return delivery costs are the customer’s responsibility.
  • ONYX only covers the return cost in the case of a manufacturing defect or wrong item delivered. 

📬 How to Initiate a Return:

Please contact our customer care team on: